Contact

Fill in the return form that you received with your order. Send this together with the item to:
Neycko Menswear BV
Returns Department
Oude Middenweg 231-F
2491 AG The Hague

The return costs are at your own expense.

Click here to download the return form.

Yes, this is possible; indicate this on the return form.

• No, this is not possible.

You can return items within fourteen days of receiving your order in the original packaging.

We aim to process a return within one day after receiving it. You will receive confirmation by email.

If you have returned items, the purchase amount will be refunded via the same payment method you used for your order. See below for more information:
– Credit card: the purchase amount is automatically refunded within 1 to 4 business days.
– Apple Pay: Apple Pay automatically processes refunds.
– iDEAL: the amount will be credited to the relevant account within 2 business days.

Please contact our customer service. Have your order number and the track-and-trace code at hand, and we will work together to find a solution.

We will assess this upon receipt of the returned item. If the item has not been worn and there are no damages or stains visible, then this is possible.

We will assess this upon receipt of the returned item. If the item has not been worn and there are no damages or stains visible, then this is possible.

As the customer, you are responsible for properly packaging your return to ensure it is well protected during transport. Pack the item in a box or bag and seal it carefully. If the item is received damaged because it was not packaged properly, we cannot reimburse the item.

When you hand in your return package you will receive a return receipt or an email with the track-and-trace code. Keep this safe until the return has been processed. If you do not receive proof, for example at an unmanned point, then it is your own responsibility. Neycko Menswear BV is not liable for losing the package.

Use the included return form and indicate on the form which items you want to exchange.

When you purchase a product you have the right to dissolve the distance contract without giving any reason within 14 days. This cooling-off period begins on the day after you or a representative designated by you and made known to Neycko Menswear BV receives the product.

You are only liable for any decrease in value of the goods that results from use of the goods other than necessary to establish the nature, characteristics and functioning of the goods.

For more information about the right of withdrawal, please refer to our Terms and Conditions.

Please contact our customer service by phone or email.

Please contact our customer service by phone or email.

If you have had an item adjusted yourself, such as shortening a pair of trousers, you cannot return this item in accordance with our General Terms and Conditions.