Contact
For questions, comments, or complaints, please contact our customer service. Our customer service is available by phone Monday through Friday from 9:00 AM to 5:00 PM.
You can also send an email to info@neycko.com.
We aim to respond within one business day. Many answers can also be found in the “Frequently Asked Questions” (FAQ). Click here for the most frequently asked questions.
info@neycko.com
085 – 401 81 66
Frequently Asked Questions
Here you can find answers to the most frequently asked questions.
Ordering and delivery
Do I need an account to order?
No, you don’t need to create an account.
What is the delivery time?
The delivery time is 1 to 2 days.
Can I change or cancel my order?
Delivery usually takes 1-3 business days.
Why have I not received an order confirmation?
Please check your spam folder in your email.
My order didn't work, what now?
Please contact our customer service by phone or email.
How will my order be delivered?
We use PostNL for package delivery.
Can I track my order?
Yes, once your order has been registered with PostNL you will receive a track-and-trace code.
Why have I not received a track-and-trace code?
Please check your spam folder in your email.
What happens to my order if I am not at home?
If you are not at home, the package will be delivered to your neighbours or a pick-up point nearby. PostNL will email you about this.
What are the shipping costs?
We don’t charge any delivery costs.
If I place multiple orders in one day, will I pay more shipping costs?
No.
In which countries can I receive my order?
- Europe.
Payment
Is a payment at Neycko Menswear safe?
Yes, Neycko Menswear uses the secure Mollie environment.
What are the payment methods?
- IDEAL
- VISA/ CreditCard/American Express
- Paypal
- Apple Pay
- Klarna
Why can't I pay with my chosen payment method?
It is not possible to pay in the Dutch webshop with a foreign bank or credit card. It is also not possible to place an order from abroad.
Can I pay with a gift card?
No.
Can I pay in installments?
Yes, via Klarna. Please note, Klarna may charge fees for this.
Can I also pay afterwards?
Yes, via Klarna. Please note, Klarna may charge fees for this.
Where can I enter a discount code?
Go to the shopping cart and enter the voucher/discount code at the bottom of your order.
Ordering and delivery
How do I return an item?
Fill in the return form that you received with your order. Send this together with the item to:
Neycko Menswear BV
Returns Department
Oude Middenweg 231-F
2491 AG The Hague
Are there return costs?
The return costs are at your own expense.
I have lost my return form, what now?
Click here to download the return form. (link in HTML)
Is it possible to return multiple items at the same time?
Yes, this is possible; indicate this on the return form.
Can I return an item bought in the Sale?
No, this is not possible.
How long can I return items?
You can return items within fourteen days of receiving your order in the original packaging.
How long does it take before my return is processed?
We aim to process a return within one day after receiving it. You will receive confirmation by email.
When will I receive my money back for a returned item?
If you have returned items, the purchase amount will be refunded via the same payment method you used for your order.
- Credit card: automatically refunded within 1 to 4 business days.
- Apple Pay: Apple Pay automatically processes refunds.
- iDEAL: credited within 2 business days.
My return has not yet been received or processed, what now?
Please contact our customer service. Have your order number and the track-and-trace code at hand, and we will work together to find a solution.
Can I return an item?
We will assess this upon receipt of the returned item. If the item has not been worn and there are no damages or stains visible, then this is possible.
The tag has been removed from the item, what now?
We will assess this upon receipt of the returned item. If the item has not been worn and there are no damages or stains visible, then this is possible.
Who is responsible for properly packaging the return?
As the customer, you are responsible for properly packaging your return to ensure it is well protected during transport. Pack the item in a box or bag and seal it carefully. If the item is received damaged because it was not packaged properly, we cannot reimburse the item.
Do I need to keep proof of return?
When you hand in your return package you will receive a return receipt or an email with the track-and-trace code. Keep this safe until the return has been processed. If you do not receive proof, for example at an unmanned point, then it is your own responsibility. Neycko Menswear BV is not liable for losing the package.
How can I exchange items?
Use the included return form and indicate on the form which items you want to exchange.
What is the right of withdrawal and how do I exercise it?
When you purchase a product you have the right to dissolve the distance contract without giving any reason within 14 days. This cooling-off period begins on the day after you or a representative designated by you and made known to Neycko Menswear BV receives the product.
You are only liable for any decrease in value of the goods that results from use of the goods other than necessary to establish the nature, characteristics and functioning of the goods.
For more information about the right of withdrawal, please refer to our Terms and Conditions.
What should I do if an item is missing from the package?
Please contact our customer service by phone or email.
What should I do if I have received the wrong item?
Please contact our customer service by phone or email.
Can I return a customized item?
If you have had an item adjusted yourself, such as shortening a pair of trousers, you cannot return this item in accordance with our General Terms and Conditions.
The tag has been removed from the item, what now?
We will assess this upon receipt of the returned item. If the item has not been worn and there are no damages or stains visible, then this is possible.
Who is responsible for properly packaging the return?
As the customer, you are responsible for properly packaging your return to ensure it is well protected during transport. Pack the item in a box or bag and seal it carefully. If the item is received damaged because it was not packaged properly, we cannot reimburse the item.
Do I need to keep proof of return?
When you hand in your return package you will receive a return receipt or an email with the track-and-trace code. Keep this safe until the return has been processed. If you do not receive proof, for example at an unmanned point, then it is your own responsibility. Neycko Menswear BV is not liable for losing the package.
What is the right of withdrawal and how do I exercise it?
When you purchase a product you have the right to dissolve the distance contract without giving any reason within 14 days. This cooling-off period begins on the day after you or a representative designated by you and made known to Neycko Menswear BV receives the product.
You are only liable for any decrease in value of the goods that results from use of the goods other than necessary to establish the nature, characteristics and functioning of the goods.
For more information about the right of withdrawal, please refer to our Terms and Conditions.
What should I do if an item is missing from the package?
Please contact our customer service by phone or email.
What should I do if I have received the wrong item?
Please contact our customer service by phone or email.
Can I return a customized item?
If you have had an item adjusted yourself, such as shortening a pair of trousers, you cannot return this item in accordance with our General Terms and Conditions.
Complaints and reviews
How can I submit a complaint?
Click here to fill in and send the complaint form. Or contact our customer service. You can also submit a complaint to the Thuiswinkel Disputes Committee. Click here for the website of the disputes committee.
Within what period will my complaint be processed?
We aim to handle your complaint within three working days.
OTHER QUESTIONS
What is the delivery time?
Delivery usually takes 1-3 business days.
Can I shorten or let out trousers?
You can have our trousers shortened or let out if desired. However, please note that this voids your right of withdrawal. You cannot exchange or return the item.
How do I know which size I need?
Click here for the size chart.
What is my size?
?
When will an item be back in stock?
If an item is out of stock, you will receive a notification. As soon as it is known when an item will be back in stock, you will receive an email from us.
Which stores carry the Neycko Menswear collection?
Click here for our store locator and find a store near you.
How should I wash the item?
Follow the washing instructions as stated on the labels.
Visit one of our points of sale
